Return and Refund Policy

At The Exam Guide, your satisfaction is important to us. If you're not completely happy with your purchase, you may request a return within 30 days of receiving your order.

Cancellation Policy

At The Exam Guide, we understand that sometimes you may need to cancel your order. You can request to cancel your order within 1 day (24 hours) of placing it.

  • To cancel your order, please contact us as soon as possible at:
    📧 Support@TheExamGuide.com

  • After the 24-hour window, orders may have already been processed or shipped, so cancellation will no longer be possible.

  • If your order has already shipped, you can follow our return policy to return the item once received.

✅ Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • It is unused and in its original condition

  • It includes all original tags, packaging, and accessories

  • You can provide proof of purchase (receipt or order confirmation)

To start a return, please contact us first at:
📧 Support@TheExamGuide.com

⚠️ Returns sent without a prior return request will not be accepted.

📦 Return Address

Once approved, please send your return to the following address:

The Exam Guide – Returns
240 Plashet Grove
Eastham
E6 1DQ
London
United Kingdom

🚫 Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (e.g. food, flowers, magazines)

  • Customized or personalized items

  • Intimate or sanitary products

  • Hazardous materials or flammable substances

  • Gift cards

  • Downloadable software products

  • Certain health and beauty items

If you're unsure whether your item is returnable, feel free to contact us before sending it back.

🔄 Exchanges

We only replace items if they are defective or damaged.
If you need an exchange for the same item, please email us at:
📧 Support@TheExamGuide.com

💸 Refund Process

Once your return is received and inspected, we’ll notify you via email whether your refund has been approved or declined.

  • If approved, your refund will be processed and automatically applied to your original method of payment within 10 business days.

  • Processing times by your bank or credit card company may vary.

⏳ Late or Missing Refunds

If you haven’t received your refund yet:

  1. Double-check your bank account

  2. Contact your credit card company (processing delays may apply)

  3. If it's been over 30 business days since your return was approved, contact us at:
    📧 Support@TheExamGuide.com

🏷️ Sale Items

Only regular-priced items are eligible for a refund.
Sale or discounted items cannot be refunded.

🎁 Gifts

  • If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value.

  • If the item wasn’t marked as a gift, or was shipped to the gift giver, the refund will be issued to the original purchaser.

🚚 Return Shipping

  • If your item is defective or incorrect, we’ll cover the cost of return shipping.

  • For all other returns, you are responsible for return shipping costs.

❓ Need Help?

If you have any questions regarding returns, exchanges, or refunds, don’t hesitate to contact us:
📧 Support@TheExamGuide.com