All orders are processed within 1–3 business days (Monday–Friday). Orders are not processed or shipped on weekends or public holidays.

We offer free standard shipping with an estimated delivery time of 5–9 business days for all spiral-bound educational books and study guides.

Delivery times are estimates and may vary due to customs delays, courier issues, weather conditions, or peak periods

Yes, you may request changes or cancellation within 24 hours of placing your order.

After 24 hours, your order may already be processed or shipped and changes may no longer be possible.

To request changes, contact:
Support@theexamguide.com with your order number.

Once your order is shipped, you will receive a confirmation email with tracking information.

You can track your order here: Track Your Order

Tracking updates may take 24–72 hours to appear after shipment.

Please ensure your shipping details are correct at checkout.

We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete addresses provided by the customer.

Delays may occasionally occur due to:

• Courier disruptions
• Customs processing
• Weather conditions
• Public holidays
• High shipping volume

We appreciate your patience in such cases.

If your order is lost, damaged, or not delivered within the expected timeframe, please contact us within 48 hours and include:

• Order number
• Description of the issue
• Photos (if applicable)

We will investigate with the carrier and offer a replacement or refund where appropriate.

We accept returns for both defective and non-defective physical spiral-bound books within 30 calendar days of delivery.

Items must be unused, in original condition, and include all original packaging. Returns must be approved before being sent back.

To request a return, please contact us at:

Support@theexamguide.com

Please include:

• Your order number
• Reason for the return
• Photos of the item (if damaged, defective, or incorrect)

We will provide return instructions once your request is approved.

If the item is damaged, defective, or incorrect, we cover the return shipping costs.

For all other approved returns, the customer is responsible for return shipping costs.

Yes, but only in the following cases:

• Damaged items
• Defective items
• Incorrect items received

For other situations, you may return the item and place a new order.

Once we receive and inspect your return, approved refunds are issued to your original payment method.

Refunds are usually processed within 10 business days after approval. Your bank or payment provider may require additional time to reflect the refund.

No. We do not charge any restocking fees.